CHEW Animal Clinic

Information we collect

When you check in your pet through CHEW Connect, the information you submit may include:

• Owner name
• Pet information (such as pet name and visit type)
• Mobile phone number
• Optional email address
• Visit information (such as visit type and status updates)
• SMS consent information

How we use your information

We use the information you submit to manage your pet's visit and to send you text message updates about your pet's status, care progress, recovery, and pickup, as described in our SMS Terms & Conditions. Information may also be used to provide and coordinate veterinary care and for internal administrative purposes.

SMS / Text Message Privacy

CHEW Animal Clinic uses SMS text messaging to provide customer-care updates related to a client's pet and the pet's current veterinary visit.

Information collected for this messaging program may include the client's name, mobile phone number, pet information, visit information, SMS consent status, and information necessary to provide veterinary visit updates.

We use this information to provide veterinary visit and patient-status communications requested by the client.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

SMS consent is optional and is not required to receive veterinary services from CHEW Animal Clinic.

Message frequency varies based on your pet's care and visit status.

Message and data rates may apply.

Reply STOP to opt out of text messages. Reply HELP for help.

Sharing of information

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

We may share information as required by law, or with service providers who help us operate CHEW Connect (such as our SMS messaging provider) solely to deliver the services you request, and only as necessary to do so.

Data retention & security

We retain check-in and visit information for as long as reasonably necessary to provide care and meet legal and operational requirements. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

Your choices

Providing a mobile phone number and consenting to SMS is optional for veterinary services. You may opt out of text messages at any time by replying STOP to any message. See our SMS Terms & Conditions for details.

Contact

If you have questions about this Privacy Policy or your information, please contact CHEW Animal Clinic directly.